Payments & Refund Policy for Image Describer

Last Updated: May 21, 2024

Payment Methods

We may offer paid features within the Service. In that case, we'll use third-party services for secure payment processing.

We don't store or collect your payment card details. That information goes directly to our trusted third-party payment processors whose use of your personal information is governed by their Privacy Policy. These processors adhere to PCI-DSS standards, ensuring the secure handling of your payment information.

Refund Policy

General Policy

In most cases, all purchases are final and non-refundable. This is because digital goods (such as credits) are considered consumed upon purchase.

Exceptions

• Technical Issues: If you encounter technical problems that prevent you from using your credits due to a fault on our end, we will issue a full refund for unused credits.
• Accidental Purchase: We'll consider a refund for accidental purchases if you contact us within 24 hours of purchase and haven't used any credits. Please include your transaction ID and a brief explanation in your request.

Requesting a Refund

To request a refund, please contact us at [email protected] with the following:

• Your transaction ID
• A brief explanation for your refund request

Processing Time

• We will review your refund request within 7 business days.
• If your request is approved, you will receive a full refund for the unused credits within 7 business days.

Additional Information

• This refund policy is subject to change at any time. We'll post any changes on this page.
• This policy applies alongside our Terms of Service.